Published: 2020-12-30
Sistem Informasi Pencatatan Data Pelanggan pada Telkomsel Grapari Banda Aceh
DOI: 10.35870/jtik.v4i2.106
Downloads
Abstract
The purpose of the research is to; 1) Generating a customer information system on Telkomsel GraPARI Banda Aceh, 2) To find out the application of the information system that has been built, and 3) Apply the system that was built using Visual Basic. This research was conducted at Telkomsel GraPARI Banda Aceh and conducted for 9 (nine) months of 2015-2016. The method used for system development, researchers use the methodology Rapid application development (RAD) and Data Flow Diagrams (DAD). This research has succeeded and completed the design of information systems for recording customer data at Telkomsel Grapari Banda Aceh, the application was built using the stages of the Rapid application development (RAD) model. The application was built using Visual BASIC and as a database using Microsoft Office Access. The application of the information system that has been built is still in the prototype and there is still a need for study and development of current technologies such as the use of mobile and cloud databases involving interconnection to make it easier for GraPARI units to connect.
Keywords
Article Information
This article has been peer-reviewed and published in the Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi). The content is available under the terms of the Creative Commons Attribution 4.0 International License.
-
Issue: Vol. 4 No. 2 (2020)
-
Section: Computer & Communication Science
-
Published: %750 %e, %2020
-
License: CC BY 4.0
-
Copyright: © 2020 Authors
-
DOI: 10.35870/jtik.v4i2.106
AI Research Hub
This article is indexed and available through various AI-powered research tools and citation platforms. Our AI Research Hub ensures that scholarly work is discoverable, accessible, and easily integrated into the global research ecosystem. By leveraging artificial intelligence for indexing, recommendation, and citation analysis, we enhance the visibility and impact of published research.
No author biographies available.
-
Renold, P., 2009. Strategi pemasaran produk mobile broadband PT SMART telcom di Indonesia (Doctoral dissertation, Universitas Indonesia. Fakultas Teknik).
-
Hutapea, R.A., 2016. Pengaruh Kualitas Produk dan Harga Terhadap Kepuasan Pelanggan Kartu Prabayar Telkomsel Pada Mahasiswa Fakultas Ekonomi Universitas Asahan (Doctoral dissertation, Universitas Terbuka).
-
Yudhanto, G.E., 2016. Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pelanggan Telkomsel Pada Merek Kartu Halo Di Bandar Lampung (Doctoral dissertation, Universitas Lampung).
-
Prihartono, Y. and Magdalena, H., 2016. Penerapan Metode Analytical Hierarchy Process (AHP) Sebagai Pendukung Keputusan dalam Menentukan Internet Service Provider Terbaik di Pangkalpinang. Jurnal Sisfokom (Sistem Informasi dan Komputer), 5(1), pp.21-32.
-
Ariansyah, K., 2014. Proyeksi Jumlah Pelanggan Telepon Bergerak Seluler di Indonesia. Buletin Pos Dan Telekomunikasi, 12(2), pp.151-166.
-
Ariyanti, S., 2014. Studi Perencanaan Jaringan Long Term Evolution Area Jabodetabek Studi Kasus PT. Telkomsel. Buletin Pos dan Telekomunikasi, 12(4), pp.255-268.
-
Ameliany, N., 2018. Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Pelanggan Pada Grapari Telkomsel Kota Lhokseumawe. Negotium, 1(1), pp.13-22.
-
Ridaningsih, R., Restuti, S. and Amsal, C., 2014. Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pengguna Kartu Halo Pada Grapari Telkomsel Pekanbaru (Doctoral dissertation, Riau University).
-
Yuniarti, Y. and Ariyanto, A., 2018. Pengaruh serviscape tehadap loyalitas pelanggan telkomsel. Digest marketing, 3(1), pp.15-22.
-
Fadlik, F.G., 2012. Strategi Komunikasi Pemasaran†Telkomsel Flash Dan Blackberry Internet Serviceâ€. (Doctoral dissertation, UPT Perpustakaan Universitas Sebelas Maret).
-
Sulistyowati, H., 2009. Analisis brand loyalty terhadap kartu Simpati (studi pada pengunjung di graPARI Telkomsel Solo). (Doctoral dissertation, UPT Perpustakaan Universitas Sebelas Maret).
-
Beynon-Davies, P., Carne, C., Mackay, H. and Tudhope, D., 1999. Rapid application development (RAD): an empirical review. European Journal of Information Systems, 8(3), pp.211-223.
-
Daud, N.M.N., Bakar, N.A.A.A. and Rusli, H.M., 2010, June. Implementing rapid application development (RAD) methodology in developing practical training application system. In 2010 International Symposium on Information Technology (Vol. 3, pp. 1664-1667). IEEE.
-
Hirschberg, M.A., 1998. Rapid application development (rad): a brief overview. Software Tech News, 2(1), pp.1-7.
-
Berger, H., Beynon-Davies, P. and Cleary, P., 2004. The utility of a rapid application development (RAD) approach for a large complex information Systems development. ECIS 2004 Proceedings, p.7.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Authors who publish with this journal agree to the following terms:
1. Copyright Retention and Open Access License
Authors retain copyright of their work and grant the journal non-exclusive right of first publication under the Creative Commons Attribution 4.0 International License (CC BY 4.0).
This license allows unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
2. Rights Granted Under CC BY 4.0
Under this license, readers are free to:
- Share — copy and redistribute the material in any medium or format
- Adapt — remix, transform, and build upon the material for any purpose, including commercial use
- No additional restrictions — the licensor cannot revoke these freedoms as long as license terms are followed
3. Attribution Requirements
All uses must include:
- Proper citation of the original work
- Link to the Creative Commons license
- Indication if changes were made to the original work
- No suggestion that the licensor endorses the user or their use
4. Additional Distribution Rights
Authors may:
- Deposit the published version in institutional repositories
- Share through academic social networks
- Include in books, monographs, or other publications
- Post on personal or institutional websites
Requirement: All additional distributions must maintain the CC BY 4.0 license and proper attribution.
5. Self-Archiving and Pre-Print Sharing
Authors are encouraged to:
- Share pre-prints and post-prints online
- Deposit in subject-specific repositories (e.g., arXiv, bioRxiv)
- Engage in scholarly communication throughout the publication process
6. Open Access Commitment
This journal provides immediate open access to all content, supporting the global exchange of knowledge without financial, legal, or technical barriers.