Published: 2026-04-01

Evaluasi Kepuasan Mahasiswa terhadap Fasilitas Kampus Menggunakan Metode Simple Additive Weighting (SAW)

DOI: 10.35870/jtik.v10i2.5324

Agung Yuliyanto Nugroho, Tundo Tundo, Andi Saidah
  • Agung Yuliyanto Nugroho: Universitas Cendekia Mitra Indonesia
  • Tundo Tundo: Institut Bisnis dan Informatika Kwik Kian Gie
  • Andi Saidah: Universitas 17 Agustus 1945 Jakarta
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Abstract

Evaluation of student satisfaction with campus facilities is one important aspect in improving the quality of college services and infrastructure. However, this satisfaction evaluation process has a gap between student expectations of the facilities provided by the campus. This research aims to design a Decision Support System (DSS) that can help the campus in assessing student satisfaction levels using the Simple Additive Weighting (SAW) method. This method was chosen because of its ability to conduct an assessment based on criteria that have certain weights so as to produce the best alternative ranking. The criteria used in this study include cleanliness, maintenance, comfort, completeness, condition, service, and level of satisfaction. Data was obtained through questionnaires distributed to students in various study programs, focusing on various aspects of campus facilities such as classrooms, laboratories, libraries, hall areas, and podcast studios. It was then processed using SAW steps, including matrix normalization and final score calculation. The result showed that the final results of the evaluation of student satisfaction with campus facilitiesf from 100 respodents obtained a fairly high score of 44 which was said to be quite good. This SAW method is able to provide a clear ranking of the level of student satisfaction, as well as identify areas that require improvement or enchancement at the college.

Keywords

Satisfaction Evaluation ; Campus Facilities ; SAW Method ; Criteria Assessment ; Decision Support System

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How to Cite

Nugroho, A. Y., Tundo, T., & Saidah, A. (2026). Evaluasi Kepuasan Mahasiswa terhadap Fasilitas Kampus Menggunakan Metode Simple Additive Weighting (SAW). Jurnal JTIK (Jurnal Teknologi Informasi Dan Komunikasi), 10(2), 653-663. https://doi.org/10.35870/jtik.v10i2.5324
Article Information

This article has been peer-reviewed and published in the Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi). The content is available under the terms of the Creative Commons Attribution 4.0 International License.

  • Issue: Vol. 10 No. 2 (2026)

  • Section: Computer & Communication Science

  • Published: %750 %e, %2026

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Author Biographies
Agung Yuliyanto Nugroho
Google Scholar ResearchGate ORCID

Informatika, Universitas Cendekia Mitra Indonesia, Yogyakarta, Provinsi Yogyakarta, Indonesia.

Tundo Tundo
Google Scholar ResearchGate ORCID

Sistem Informasi, Institut Bisnis dan Informatika Kwik Kian Gie, Jakarta Utara, Jakarta, Indonesia.

Andi Saidah
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Teknik Mesin, Universitas 17 Agustus 1945 Jakarta, Jakarta Utara, Jakarta, Indonesia.

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