Pengaruh Kualitas Pelayanan dan Lingkungan Kerja Terhadap Kepuasan Pelanggan Kapal Mutiara Berkah 1

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Published: Jul 1, 2023
DOI: https://doi.org/10.35870/emt.v7i3.1188
Keywords:
Customer Satisfaction Service Quality Work Environment

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M. Ferlin Aziz Hakim
Universitas Bandar Lampung
Ardansyah
Universitas Bandar Lampung
Hepiana Patmarina
Universitas Bandar Lampung

Abstract

This study aims to determine the effect of differences (independent variable) on what (dependent variable). The higher the quality of service provided by PT Pelabuhan Indonesia (Persero) Regional 2 Panjang, the more satisfied the customers will be. The work environment can also affect customer satisfaction, so it is important to ensure that the conditions in the port work environment are good. The sample uses 100% of the population. Multiple linear regression analysis is a way to analyze data using the method, testing this hypothesis refers to testing (t) and testing (f). The results of this study indicate that good service makes the customers of the Mutiara Berkah 1 ship happy, and a good working environment makes the customers of the Mutiara Berkah 1 ship feel happy.

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How to Cite
Hakim, M. F. A., Ardansyah, & Patmarina, H. (2023). Pengaruh Kualitas Pelayanan dan Lingkungan Kerja Terhadap Kepuasan Pelanggan Kapal Mutiara Berkah 1. Jurnal EMT KITA, 7(3), 688–695. https://doi.org/10.35870/emt.v7i3.1188
Issue
Vol. 7 No. 3 (2023): JULY 2023
Section
Articles
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Author Biographies

M. Ferlin Aziz Hakim, Universitas Bandar Lampung

Fakultas Ekonomi dan Bisnis, Universitas Bandar Lampung, Kota Bandar Lampung, Provinsi Lampung, Indonesia

Ardansyah, Universitas Bandar Lampung

Fakultas Ekonomi dan Bisnis, Universitas Bandar Lampung, Kota Bandar Lampung, Provinsi Lampung, Indonesia

Hepiana Patmarina, Universitas Bandar Lampung

Fakultas Ekonomi dan Bisnis, Universitas Bandar Lampung, Kota Bandar Lampung, Provinsi Lampung, Indonesia

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