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Keywords: "Customer Service"

Exploring Key Determinants of Customer Satisfaction and Loyalty: Strategies for Business Sustainability in the Modern Era

Authors: Nany Budi Hardjayanti, Amirah Andika Rifdayanti , Satrya Bayu irawan

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Nany Budi Hardjayanti: Universitas Nani Bili Nusantara Sorong
Amirah Andika Rifdayanti : Raden Fatah State Islamic University Palembang
Satrya Bayu irawan: Universitas Nani Bili Nusantara Sorong
Pages: 107-115
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DOI:  10.35870/ijmsit.v5i1.3781
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Determinants of Repurchase Intention on E-Grocery Alfagift

Authors: Elistia, Resty Emerellia Septiani

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Elistia: Universitas Esa Unggul
Resty Emerellia Septiani: Universitas Esa Unggul
Pages: 143-152
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DOI:  10.35870/ijmsit.v3i1.1396
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Regression and Correlation Analysis in Assessing Factors Influencing Customer Satisfaction in the Healthcare Sector

Authors: Welly Surjono

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Welly Surjono: Universitas Sangga Buana
Pages: 1-10
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DOI:  10.35870/ijmsit.v5i1.3406
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Application of The Technology Acceptance Model in Measuring Customer Satisfaction and Loyalty

Authors: Muh Tasrif, Anton Agus Setiawan, Edy Purwo Saputro, Kussudyarsana

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Muh Tasrif: Muhammadiyah University of Surakarta
Anton Agus Setiawan: Muhammadiyah University of Surakarta
Edy Purwo Saputro: Muhammadiyah University of Surakarta
Kussudyarsana: Muhammadiyah University of Surakarta
Pages: 84-92
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DOI:  10.35870/ijmsit.v3i1.1049
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The Influence of Service Quality, Brand Image, and Customer Satisfaction on Customer Loyalty of Bekam Therapy Center Jember

Authors: Deddy Dwi Purnomo, Anindya Restu Permana, Dedy Irawan, Nurul Qomariah

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Deddy Dwi Purnomo: Universitas Muhammadiyah Jember
Anindya Restu Permana: Universitas Muhammadiyah Jember
Dedy Irawan: Universitas Muhammadiyah Jember
Nurul Qomariah: Universitas Muhammadiyah Jember
Pages: 157-164
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DOI:  10.35870/ijmsit.v3i2.1309
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The Effect of Islamic Service Quality on Customer Satisfaction and Loyalty in Islamic Banks in Indonesia

Authors: Anjelisa, Indah Fatmawati, Nuryakin

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Anjelisa: Muhammadiyah University Yogyakarta
Indah Fatmawati: Muhammadiyah University Yogyakarta
Nuryakin: Muhammadiyah University Yogyakarta
Pages: 70-74
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DOI:  10.35870/ijmsit.v3i1.1041
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The Influence of Quality of Service and Customer Satisfaction With Customer Loyalty at PT. Bank Shinhan Indonesia Bandung Cihampelas Branch

Authors: Wala Erpurini

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Wala Erpurini: Universitas Pasundan Bandung
Pages: 1-8
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DOI:  10.35870/ijmsit.v1i1.227
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Formation Process of Expectations and Satisfaction of Construction Design and Build Service in Surakarta, Indonesia: The Perspective of Construction Service Users

Authors: Mirza Mar’i Muhammad, Soepatini, Muzakar Isa

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Mirza Mar’i Muhammad: Universitas Muhammadiyah Surakarta
Soepatini: Universitas Muhammadiyah Surakarta
Muzakar Isa: Universitas Muhammadiyah Surakarta
Pages: 81-88
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DOI:  10.35870/ijmsit.v4i1.2137
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A Study of The Relationship Among Shopee E-commerce Platform E-service Quality, E-trust, E-customer Satisfaction and Behavioral Intentions of Online Shopping Customers

Authors: Galih Pratama, Erlita Ridanasti

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Galih Pratama: Islamic University of Indonesia
Erlita Ridanasti: Islamic University of Indonesia
Pages: 266-279
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DOI:  10.35870/ijmsit.v3i2.1820
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Customer Satisfaction Based on Marketing Mix Strategy (7P) at PT Tirta Perkasa Sejahtera Bondowoso

Authors: Inge Cellianada Cahyono, Dani Kurniawan, Indri Agustin, Arik Muji Winarni, Setiyo Budi Tripriyono, Maghfur El Muhammady, Nurul Qomariah, Nursaid, Mu’ah

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Inge Cellianada Cahyono: Universitas Muhammadiyah Jember
Dani Kurniawan: Universitas Muhammadiyah Jember
Indri Agustin: Universitas Muhammadiyah Jember
Arik Muji Winarni: Universitas Muhammadiyah Jember
Setiyo Budi Tripriyono: Universitas Muhammadiyah Jember
Maghfur El Muhammady: Universitas Muhammadiyah Jember
Nurul Qomariah: Universitas Muhammadiyah Jember
Nursaid: Universitas Muhammadiyah Jember
Mu’ah: Institut Teknologi dan Bisnis Ahmad Dahlan Lamongan
Pages: 446-455
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DOI:  10.35870/ijmsit.v5i2.6087
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The Effect of Social Media and Service Quality on Patient Loyalty with Satisfaction as Mediation at Mojosongo Clinic 1

Authors: Rahmad Setia Budi, Edy Purwo Saputro, Yusuf Alam R

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Rahmad Setia Budi: Universitas Muhammadiyah Surakarta
Edy Purwo Saputro: Universitas Muhammadiyah Surakarta
Yusuf Alam R: Universitas Muhammadiyah Surakarta
Pages: 293-302
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DOI:  10.35870/ijmsit.v3i2.1874
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Customer Engagement, Customer Equity & Intention to Reuse Mobile Service Applications (A Case Study of Dana Application Users)

Authors: Asep Agung Prastio, Erlita Ridanasti

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Asep Agung Prastio: Islamic University of Indonesia
Erlita Ridanasti: Islamic University of Indonesia
Pages: 312-321
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DOI:  10.35870/ijmsit.v3i2.1875
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The Role of Service Quality, Trust and Location in Increasing Café Customer Repurchase Intention

Authors: Arie Setyawan, Alfian Perdana Putra, Dwi Aprilia Nurhaliza, Gustiani, Muhammad Mandalla Faradis, Nurul Qomariah

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Arie Setyawan: Muhammadiyah University of Jember
Alfian Perdana Putra: Muhammadiyah University of Jember
Dwi Aprilia Nurhaliza: Muhammadiyah University of Jember
Gustiani: Muhammadiyah University of Jember
Muhammad Mandalla Faradis: Muhammadiyah University of Jember
Nurul Qomariah: Muhammadiyah University of Jember
Pages: 39-46
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DOI:  10.35870/ijmsit.v3i1.939
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Store Atmosphere Analysis Moderates the Effect of Food and Beverage Quality and Service Quality on Consumer Satisfaction at Atlas Coffee and Bike in Pekanbaru City

Authors: Widya Handayani, Irham Fahmi, Sayed Mahdi, Zulfadli

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Widya Handayani: Riau University
Irham Fahmi: Syiah Kuala University
Sayed Mahdi: Syiah Kuala University
Zulfadli: Syiah Kuala University
Pages: 32-36
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DOI:  10.35870/ijmsit.v2i2.774
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Effect of Product Quality and Service Quality Against Consumer Satisfaction Case Study On UKM Wawarungan Ijot, Cimahi City

Authors: Ega Nurhaidah Sari, Doni Dirgantara Asikin

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Ega Nurhaidah Sari: Pasim National University
Doni Dirgantara Asikin: Pasim National University
Pages: 175-184
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DOI:  10.35870/ijmsit.v3i2.1448
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Digital Transformation in Banking Management: Optimizing Operational Efficiency and Enhancing Customer Experience

Authors: Yuli Alam, Siti Nur Azizah, Caroline

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Yuli Alam: ITB Bina Sriwijaya Palembang
Siti Nur Azizah: Muhammadiyah University Purwokerto
Caroline: Universitas Sultan Fatah
Pages: 46-55
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DOI:  10.35870/ijmsit.v5i1.3646
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Implementation of Virtual Reality (VR) and Augmented Reality (AR) in Marketing and Service Development to Increase Customers in the Hospitality Sector

Authors: Ahmad Solihin, Siti Nur Azizah, Sutomo

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Ahmad Solihin: Universitas Primagraha
Siti Nur Azizah: Muhammadiyah University Purwokerto
Sutomo: Universitas Tangerang Raya
Pages: 450-458
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DOI:  10.35870/ijmsit.v4i2.3200
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Assessing Future Purchase Intentions in E-Commerce: An Empirical Study on Digital Consumers

Authors: Rorlen, Margarita Ekadjaja, Christiandinata Tjandra Bravo

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Rorlen: Universitas Tarumanagara
Margarita Ekadjaja: Universitas Tarumanagara
Christiandinata Tjandra Bravo: Universitas Tarumanagara
Pages: 288-294
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DOI:  10.35870/ijmsit.v5i2.4736
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Strategic Analysis of Cloud Computing Adoption in E-Commerce Digital Transformation

Authors: Chriestina

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Chriestina: Universitas Multi Data Palembang
Pages: 295-302
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DOI:  10.35870/ijmsit.v5i2.4816
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Factors Influencing Online Shopping Decisions in the Fashion Industry

Authors: Welly Surjono

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Welly Surjono: Universitas Sangga Buana
Pages: 297-311
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DOI:  10.35870/ijmsit.v4i2.3004
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