Published: 2024-04-01

Pengaruh Kualitas Pelayanan Biro Administrasi Akademik Terhadap Kepuasan Mahasiswa (Studi Kasus Mahasiswa Fakultas Ekonomi Universitas Indo Global Mandiri Palembang)

DOI: 10.35870/jemsi.v10i2.2267

Al-Zasiah Al-Zasiah, Siti Komariah Hildayanti, Yeni
  • Al-Zasiah Al-Zasiah: Universitas Indo Global Mandiri , Indonesia . image/svg+xml
  • Siti Komariah Hildayanti: Universitas Indo Global Mandiri , Indonesia . image/svg+xml
  • Yeni: Universitas Indo Global Mandiri , Indonesia . image/svg+xml
Issue Cover

Downloads

Article Metrics
Share:

Abstract

Kualitas pelayanan dapat menjadi faktor yang mendorong perkembangan kampus serta membentuk hubungan yang erat dengan mahasiswa, karena tingginya kualitas pelayanan dapat menghasilkan kepuasan. Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh kualitas pelayanan Biro Administrasi Akademik yang terdiri dari variabel bukti fisik, kepedulian, kehandalan, daya tanggap dan jaminan terhadap kepuasan mahasiswa fakultas ekonomi universitas indo global mandiri Palembang secara parsial dan juga simultan. Populasi dalam penelitian ini adalah mahasiswa fakultas ekonomi yang terdiri dari program studi manajemen dan program studi akuntansi, jumlah sampel menggunakan rumus slovin sebanyak 130 responden dengan menggunakan metode non probability sampling.


Metode analisis yang digunakan adalah analisis deskriptif dan analisis regresi berganda menggunakan bantuan program SPSS versi 27. Dari hasil penelitian ini menunjukkan bahwa secara parsial variabel kualitas pelayanan BAA fisik, kepedulian, kehandalan, daya tanggap dan jaminan berpengaruh positif dan signifikan terhadap kepuasan mahasiswa Fakultas Ekonomi UIGM Palembang (prob < 0,000 < alpha = 0,05), Dan hasil secara simultan menunjukkan bahwa kualitas pelayanan BAA signifikan berpengaruh terhadap kepuasan mahasiswa Fakultas Ekonomi UIGM Palembang (prob < 0,000 < alpha = 0,05).

Keywords

No keywords available.

Peer Review Process

This article has undergone a double-blind peer review process to ensure quality and impartiality.

Indexing Information

Discover where this journal is indexed at our indexing page to understand its reach and credibility.

Open Science Badges

This journal supports transparency in research and encourages authors to meet criteria for Open Science Badges by sharing data, materials, or preregistered studies.

How to Cite

Al-Zasiah, A.-Z., Siti Komariah Hildayanti, & Yeni. (2024). Pengaruh Kualitas Pelayanan Biro Administrasi Akademik Terhadap Kepuasan Mahasiswa (Studi Kasus Mahasiswa Fakultas Ekonomi Universitas Indo Global Mandiri Palembang). JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 10(2), 1084-1097. https://doi.org/10.35870/jemsi.v10i2.2267
Article Information

This article has been peer-reviewed and published in the JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi). The content is available under the terms of the Creative Commons Attribution 4.0 International License.

  • Issue: Vol. 10 No. 2 (2024)

  • Section: Articles

  • Published: %750 %e, %2024

AI Research Hub

This article is indexed and available through various AI-powered research tools and citation platforms. Our AI Research Hub ensures that scholarly work is discoverable, accessible, and easily integrated into the global research ecosystem. By leveraging artificial intelligence for indexing, recommendation, and citation analysis, we enhance the visibility and impact of published research.

Semantic Scholar Scite Dimensions Connected Papers
Scholarly Connection Platforms
Dimensions Dimensions Connected Papers Connected Papers Scite Scite Google Scholar Google Scholar Semantic Scholar Semantic Scholar Garuda Garuda Scilit Scilit Crossref Crossref BASE BASE Zenodo Zenodo Unpaywall Unpaywall OpenCitations OpenCitations
Author Biographies

No author biographies available.

References
  • Alfaruqi, H., & Susilawati, T. (2022). Kualitas Pelayanan Administrasi Terhadap Kepuasan Dan Loyalitas Mahasiswa Menggunakan Structural Equation Modeling di Fakultas Teknik (Vol. 10, Issue 1).
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Amalia, E., Mulyati, B., & Nurlaili, F. (2023). Pengaruh Kualitas Pelayanan Administrasi Keuangan Terhadap Tingkat Kepuasan Mahasiswa Di Universitas Banten Jaya. Jurnal Pendidikan, Akuntansi Dan Keuangan, 6 No.1(1), 42–49.
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Ayomi, G. (2019). Mengenal Non-Probability Sampling dalam Teknik Pengambilan Sampel.
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Damaiyanti, A., Hildayanti, K. S., & Veronica, M. (2023). Pengaruh Kualitas Pelayanan dan Harga Terhadap Loyalitas Pelanggan Dengan Kepuasan Konsumen Sebagai Variabel Intervening. Jurnal Manajemen, 11(2), 125–136.
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Dora, Y. M., & Asmar, N. P. (2023). Pengaruh e-Service Quality dan Fasilitas terhadap Kepuasan Mahasiswa Pengguna Layanan e-Akademik. Jurnal Ilmiah Ilmu Pendidikan, 6, 1854. http://Jiip.stkipyapisdompu.ac.id
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Firmawati, Y. (2022). Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Melalui Keputusan Pembelian Sebagai Variabel Intervening (Studi Kasus Pada Proudk Ayam Broiler Di PT. Mitra Pertenakan Unggas Unit Pandeglang ). Jurnal Jubisma, 4 No.1, 1–13.
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Handayani, R. (2020). Metodologi Penelitian Sosial (1st ed.). Trussmedia Grafika.
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Heryati, A. (2021). Analisa Kualitas Website Universitas Indo Global Mandiri Palembang Dengan Menggunakan Metode Webqual 4.0. http://www.uigm.ac.id/.
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Indrasari, Dr. M. (2019). Pemasaran dan Kepuasan Pelanggan. In Book.
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Kasinem. (2023). Pengaruh Kepercayaan dan Kualitas Pelayanan terhadap Kepuasan Pada Hotel Bukit Serolo Lahat. Jurnal Media Wahana Ekonomika, 20(2), 329–339. https://doi.org/https://doi.org/10.30851/jmwe.v20i2
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Larastiyana Susanto, F., & Siswanto, E. (2021). Pengaruh kualitas pelayanan biro akademik dan kemahasiswaan (BAK) terhadap kepuasan mahasiswa Universitas Trunojoyo Madura. Jurnal Ekonomi, Bisnis Dan Pendidikan, 1(9), 906–913. https://doi.org/10.17977/um066v1i92021p906-913
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Martha, L., & Jordan, R. (2022). Pengaruh Tangible, Emphaty, Responsiveness, Assurance, Dan Reliability Terhadap Loyalitas Pelanggan Pada Hotel Bunda Padang. Jurnal Ilmiah Multidisiplin, 1(6).
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Prasetya, T. A., & Harjanto, C. T. (2020). Pengaruh Mutu Pembelajaran Online dan Tingkat Kepuasan Mahasiswa Terhadap Hasil Belajar Saat Pandem Covid-19. Jurnal Pendidikan Teknologi Dan Kejuruan, 17(2).
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Rahmat, Z. (2021). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Mahasiswa Pada Perpustakaan Fakultas Ekonomi Universitas Negeri Pedang. IJBEM : Indonesian Journal of Business Economics and Management, Vol. 1, 31–38. https://journal.irpi.or.id/index.php/ijbem
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Ridha, M., Irfan Islamy, M., Riwanda, A., & Hasanah, N. (2023). Pengaruh Interaksi Pembelajaran Terhadap Kepuasan Mahasiswa Pada Pembelajaran Daring. 9(1), 9–16. https://doi.org/10.18592/ptk.v9i1.8722
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Rizaty, M. A. (2023. kemendikbudristek dan kemenag. https://dataindonesia-id/Ragam/detail/jumlah-mahasiswa-indonesia-sebanyak-932-juta-orang-pada-2022
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Sahir, H. S. (2022). Metodologi Penelitian (Try. Dr. Ir. M. S. Koryati, Ed.; 1st ed.). Penerbit KBM Indonesia.
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Saptorini, D., Sari, P. I., & Istiyanto, B. (2022). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Mahasiswa Sekolah Bisnis di Surakarta. Journal Transformation of Mandalika, 3(4), 5–21.
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Saragih, N. (2023). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Mahasiswa Fakultas Ekonomi Universitas Katolik Santo Thomas Medan. Jurnal Manajemen Dan Bisnis (JMB), 23, 225–239.
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Sugiyono. (2019). Metodologi Penelitian Kuantitatif, Kualitatif, dam R&D. Bandung : Alphabet.
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Sugiyono, Prof. Dr. (2022). Metodologi Penelitian Kuantitatif Kualitatif dan R&D (1st ed.). Alfabeta.
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Suroso, I., Deni, M., Tulip, A., Afini, V., & Bangsawan, A. (2022). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Apotik Faturahman Di kayuagung. 5(2).
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Tanjung, R., Cecep, Sulaeman, D., & Arifudin, O. (2019). Manajemen Pelayanan Prima Dalam Meningkatkan Kepuasan Mahasiswa Terhadap Layanan Pembelajaran (Studi Kasus di STIT Rakeyan Santang Karawang). Jurnal Ilmiah MEA (Manajemen, Ekonomi, & Akuntansi), 3(1), 234–242.
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Tjiptono, F. (2019). Strategi Pemasaran Prinsip & Penerapan (A. Diana, Ed.; Edisi 1). Andi.
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
  • Yunas, H. A., Irwan, M., Nasution, P., Suci, S., & Sundari, A. (2023). Pengaruh Kualitas Sistem Informasi, Harga Dan Kualitas Pelayanan Terhadap Kepuasan Mahasiswa Universitas Islam Negeri Sumatera Utara Pada Jasa Gojek. Jurnal Ekonomi Dan Bisnis , 2, 22–26. http://jurnal.jomparnd.com/index.php/jk
    Google Scholar Scite Semantic Scholar Scilit Crossref Connected Papers
License & Copyright

Authors who publish with this journal agree to the following terms:

1. Copyright Retention and Open Access License

Authors retain copyright of their work and grant the journal non-exclusive right of first publication under the Creative Commons Attribution 4.0 International License (CC BY 4.0).

This license allows unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

2. Rights Granted Under CC BY 4.0

Under this license, readers are free to:

  • Share — copy and redistribute the material in any medium or format
  • Adapt — remix, transform, and build upon the material for any purpose, including commercial use
  • No additional restrictions — the licensor cannot revoke these freedoms as long as license terms are followed

3. Attribution Requirements

All uses must include:

  • Proper citation of the original work
  • Link to the Creative Commons license
  • Indication if changes were made to the original work
  • No suggestion that the licensor endorses the user or their use

4. Additional Distribution Rights

Authors may:

  • Deposit the published version in institutional repositories
  • Share through academic social networks
  • Include in books, monographs, or other publications
  • Post on personal or institutional websites

Requirement: All additional distributions must maintain the CC BY 4.0 license and proper attribution.

5. Self-Archiving and Pre-Print Sharing

Authors are encouraged to:

  • Share pre-prints and post-prints online
  • Deposit in subject-specific repositories (e.g., arXiv, bioRxiv)
  • Engage in scholarly communication throughout the publication process

6. Open Access Commitment

This journal provides immediate open access to all content, supporting the global exchange of knowledge without financial, legal, or technical barriers.

Downloads

Most read articles by the same author(s)